AnkurMathur.com

I’m sure you’ve all seen the Sprint commercials with the CEO, Dan Hesse, walking around a city talking about a wireless revolution. The commercial ends with a screen showing an email address where people can send suggestions that Sprint could potentially implement. I’m sure they are getting flooded by emails, spam messages and such; but someone is actually reading them.

On Monday I sent them an email suggesting that Sprint start paying the Early Termination Fee for customers that wanted to leave their current provider and start a two year contract with Sprint. I got the usual auto-reply thanking me for my idea; I wasn’t expecting to get anything more beyond that; I was just hoping someone would eventually read it.

When I checked my email this morning, I saw I had a message from Sprint’s Customer Service; at first I was confused as I’m not a Sprint customer, why would they be contacting me? Basically, the email looks like a standard form reply, but is signed by “Patricia,” she gives her phone number along with it, and the subject line seems to have a support ticket tracking number. I haven’t called to see if it is a valid number and if it works; I honestly don’t care that much about Sprint. I found it interesting that their customer service would be on point enough to send a follow up email to their first auto-reply.

The following is the text of the email that I got (without the phone number):

Dear Ankur Mathur,

I appreciate you taking time out of your busy schedule to write us. Our goal is to serve our customers with world-class customer service and feedback from potential customers like you is a great source of motivation in our endeavor to achieve that goal. I will forward your suggestion to the appropriate group.

Thank you again for contacting Sprint.

Sincerely,
Patricia S.
[Redacted]

Sprint

I’ll update if I get any more emails or anything.